We encourage you to read this policy thoroughly. To make it easier, we’ve broken it up into bite-size chunks and some longer sections. If you want to know more about these sections, just click on the ‘FIND OUT MORE’ link at the end of each summary.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your personal data. This privacy notice supplements the other notices and is not intended to override them.
This Site includes links to third-party Sites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party Sites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit.
Experian is part of a group of companies whose parent company is listed on the London Stock Exchange (EXPN) as Experian plc. The Experian group of companies has its corporate HQ in Dublin, Ireland, and its operational HQs in Costa Mesa, California and Nottingham, UK. You can find out more about the Experian group on our website at www.experianplc.com.
Experian is responsible for processing the personal information you provide to us on this website www.experian.com.se.
We will need to ask you for certain personal information to give you the best possible experience when you engage with us (via our websites or otherwise) and when you use our products and services.
We will collect your data from:
The data provided by the user through web contact forms or via email is provided voluntarily. However sometimes your data is necessary in order to respond to your requests. In other cases, data submitted by the user is provided on a voluntary basis. The refusal of the user to provide some data that is considered mandatory fields could prevent Experian from responding to your request.
When you enquire about any Experian services from this website we will ask you to provide some contact information. Contact information may include some or all of the following: Full Name, Company Name, Business Phone number, Mobile Phone number, business email and personal email address.
We will only retain this information for as long as is necessary to provide the requested product or service. For the contact information, you provide we will keep your data for 15 months after your last engagement with us.
We will also collect your marketing preferences so that we know whether or not you want to hear from us for marketing purposes and, if so, by what channels. If you opt out of our marketing communications, we will retain your preferences to ensure you do not receive any marketing communications in the future.
NOTE: we collect also information about your preference regarding the business topics you are interested more and the format and frequency you would like to hear from us , so that our communications are pertinent and relevant to you. That information is based on explicit consent.
We also collect certain data automatically from your visit to our website This may include (but is not limited to) some or all of the following: How you connect to the internet (including IP address), how you engage with our site, screen resolution, browser data stored on your device (such as cookies – see also our Cookies policy), information about the device software you are using such as internet browser and location data (city, region of the IP address you used when accessing our services).
We also collect some further information when you register to attend an Experian event. This will include dietary, accessibility and accommodation requirements and, in some circumstances, an emergency contact. We only collect the minimum information we need to organise the event and to accommodate your needs at the event.
This information could be shared by Experian with third parties who we engage to assist us in arranging and running the event, such as hotels to book your accommodation. Where we do this, we will take steps, including by putting appropriate contractual agreements in place, to ensure that all such entities keep your personal data confidential and secure. Your personal data will only be retained for as long as necessary to run the event.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific Site feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
Data collected from the Recruitment section and professional careers:
This section of the website redirect to other entities of the Experian group. Experian (please include the EMEA Experian entity) is not responsible or controller of that processing activity. We do not control these Experian group entities Sites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy notice of every website you visit.
We use your personal information in lots of ways to make our service as effective as possible.
To enable you to access our website, use the functionality available on it and to enquire about our services. We will pass it to the relevant sales team responsible for the service you are interested in and they will contact you.
To provide and improve customer support
We will use your information to be able to provide and improve the customer support we provide to you (e.g. when you have questions or when you forget your log-in information)
For reporting and Analytical purposes
We will use your information for reporting and analytical purposes (e.g. how many of our customers are in the north or south of the country) to enable us to improve our products and services and provide appropriate levels of support to our customers
For marketing and market research
If you have given us your consent to contact you we will use the information you have submitted through our website for marketing and market research if we think one of our products, services or offers is relevant to you. We may contact you about them by email, SMS, on the phone or through the post. If your Experian contract has finished, we may contact you to offer the same or a different service or product. Any communication we send to you about this will include the option to unsubscribe from us contacting you again.
Experian may select particular customers and invite them to be involved in market research. If you accept this invitation, we will use the feedback you give us to improve our products and services. The invitation will include the option to not take part in future surveys.
To maintain our records and other administrative purposes
We will use your information to ensure that we maintain comprehensive and up to date records of the ways we process your personal information and other operational activities and therefore we will use the information you provide for record-keeping, updates and general administrative purposes.
To plan and run Experian events
We will use the personal data you provide to help us organise events we are running, to make sure that the event runs smoothly and to ensure that you have the best possible experience when you attend.
For complaint and dispute resolution
Whilst we will try to make sure that you are happy with the service we provide and do not feel the need to complain, if you do complain to us, we will use the information we have about you to help us manage your complaint and to bring it to a close.
To comply with the law
Like any other business, we are required to comply with many laws and regulations. We will, where necessary, use your information to the extent required to enable us to comply with these requirement
In Denmark, we can also use personal information where the benefits of doing it are not outweighed by the interests or fundamental rights or freedoms of data subjects. The law calls this the “Legitimate Interests” condition for processing.
Complying with/supporting compliance with legal and regulatory requirements.
We must comply with various legal and regulatory requirements.
To enable you to access our website, to use its functionality and to respond to enquiries you raise, we rely on the legal basis of legitimate interest. This personal data is stored to be able to respond to your contact request, enquiry, request for further information or request to attend an Experian event.
To provide and improve customer support we rely on the legal basis of legitimate interest to ensure you receive a high level of customer service.
For reporting and analytical purposes, we rely on the legal basis of legitimate interest. This will enable us to improve our products and services, and to provide appropriate levels of support to our customers.
For Experian marketing communications we rely on the legal basis of consent given at the point you contact us. If we already have an existing business relationship with you, we may contact you on the legal basis of legitimate interests. You can opt out of receiving these marketing communications at any time by http://go.experian.com/EMEA-SE-Preferences (Hristo to create SE page)
For market research we rely on the legal basis of consent given at the point you contact us. Any invitation to share your feedback will include the option to not take part in future surveys.
To maintain our records and other administrative purposes we rely on the legal basis of legitimate interest. Like any business, we need to ensure that we maintain comprehensive and up to date records of the ways we process your personal information and other operational activities and therefore we will use the information you provide for record-keeping, updates and general administrative purposes.
To plan and run Experian events we rely on the legal basis of consent given at the point you contact us. We will ensure that the event is well-run and that you have a good experience when you attend an event that we are running.
For complaint and dispute resolution we rely on the legal basis legitimate interest. Whilst we will try to make sure that you are happy with the service we provide and do not feel the need to complaint, if you do complain to us, we will use the information we have about you to help us manage your complaint and to bring it to a close.
Where the law requires that we process personal data about you we are permitted to do so because is necessary to comply with law. ,
We share your personal information only with those persons who need to handle it so we can provide the Experian products and services you’ve signed up to. We also share it with companies within the Experian group who manage some parts of the services for us; with suppliers who provide services to us which require access to your personal information only; and with resellers, distributors and agents involved in delivering the services we provide where necessary for them to do so.
The police and other law enforcement agencies, as well as public bodies such as local and central authorities can sometimes request personal information. This may be for the purposes of preventing or detecting crime, apprehending or prosecuting offenders, assessing or collecting tax, investigating complaints or assessing how well a particular industry sector is working.
Experian is based in Denmark, our website data is stored in servers in United States and Canada. We also operate elsewhere in and outside the European Economic Area, so we may access your personal information from and transfer it to these locations as well. Don’t worry though, any personal information we access from or transfer to these locations is protected by European data protection standards or in the case of United States the transfer is governed by the Privacy Shield Scheme.
While countries in the European Economic Area all ensure rigorous data protection laws, there are parts of the world that may not be quite so rigorous and don’t provide the same quality of legal protection when it comes to your personal information.
To make sure we keep your personal information safe, we apply strict safeguards when transferring it overseas. For example:
Still want to know more about the safeguards we use to protect your personal information overseas? Feel free to contact us at: firstname.lastname@example.org
If our right to process or share your personal information is based on the fact that you’ve given us consent, you have the right to withdraw that consent at any time. To do this please use the follow email: email@example.com or send us written request to the official company address.
You can also ask for access to the personal information we hold about you and request that we correct any mistakes, restrict or stop processing or delete it. It’s worth noting that in some cases if you do ask us to correct, delete or stop processing it, we won’t always be required to do so. If that is the case, we will explain why. To request a copy of the personal information we hold about you, please follow this link: firstname.lastname@example.org
In certain circumstances (e.g. where you provide your information to us with your consent to process it) you can require that we provide the information we hold about you either to you or a third party in a commonly used format. If you would like more information about this, let us know by contacting us at email@example.com.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We will try to ensure that we deliver the best levels of customer service but if you think we are falling short of that commitment, please let us know by contacting us at firstname.lastname@example.org.
Mahsa Sharifara – Data Protection Officer
Online privacy and security is the most important aspect of any customer service and we take it extremely seriously. We use a variety of the latest technologies and procedures to protect your personal information from unauthorised access, destruction, use or disclosure.
We have put in place various safeguards to ensure that individuals’ whose personal information we handle are not unduly harmed by the activities we use their personal data for. These include making information available to individuals so that they understand how their personal data will be used by Experian, explaining their rights to obtain the information we hold and to have their information corrected or restricted and providing information about how individuals can complaint if they are dissatisfied.
We restrict access to your personal data to those employees, and third parties, who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards to protect your personal data. All of our employees are bound to confidentiality clauses and are provided with regular and mandatory data protection training sessions by our data protection officers.
We’ll keep your personal information for the periods set out in the section ‘What information we collect’ above, and where we were not able to give a specific period, we will keep it only as long as we need it. We may also keep it to comply with our legal obligations, resolve any disputes and enforce our rights. These reasons can vary from one piece of information to the next and depend on the products or services you’re signed up to, so the amount of time we keep your personal information for may vary.
Contact information such as names and addresses are kept while there is a continuing need for us to have it. We will keep your data for 15 months after your last engagement with us. If you opt out of our marketing communications, we will retain your preferences to ensure you do not receive any marketing communications in the future.
Device information such as how you connect to the internet and screen resolution are kept while there is a continuing need to retain it.
We also collect some further information when registering for an Experian event. This data will only be retained for as long as necessary to administer the event.
In all of these cases, our need to use your personal information will be reassessed on a regular basis, and information which is no longer required for any purposes will be deleted/disposed of securely.
This version was last updated in February 2020